Broken device on delivery, how to handle reimbursment/redelivery?
Posted: 22 May 2024, 13:20
Hello, I've bought a RevPi Connect 4 From the official website. Unfortunately the device was delivered broken, with loose pieces inside (see attached video).
I've already opened two tickets since last week and I haven't received any information at all on how to get a substitution or a reimbursement.
Considering that the issue is blocking my work on job related projects, the cost of the product and the total absence of communication, I'm wondering if I sent the requests in the wrong place:
1. I opened a ticket from the kunbus website, from here: https://kunbus-gmbh.atlassian.net/servi ... /create/47
2. I sent an email to support@kunbus.com
I've already opened two tickets since last week and I haven't received any information at all on how to get a substitution or a reimbursement.
Considering that the issue is blocking my work on job related projects, the cost of the product and the total absence of communication, I'm wondering if I sent the requests in the wrong place:
1. I opened a ticket from the kunbus website, from here: https://kunbus-gmbh.atlassian.net/servi ... /create/47
2. I sent an email to support@kunbus.com