RevPi Core 3 freezes suddenly, can't turn on

[huanghuapan]

Hi sir,I am Andrew from Hongke.Recently, one of our customers used the RevPi Core 3 module normally, and suddenly the system crashed, and then the system could not be turned on. They sent the machine to us, and we couldn’t turn it on after power-on. There was no response when connecting the display.We connected the router. The network port light of the connected router did not turn on. After running for a while, I feel that the temperature of the module is very high. This module has been running normally for a few months before, but it suddenly won't work. Is there a solution on your side?

[dirk]

Dear Andrew, we have to analyze the device here. I send you a RMA form via EMail.

[huanghuapan]

Dear dirk，

I can't find the RMA form. Can you send me again？

[huanghuapan]

I find it.Thank you.